We want you to be satisfied with your purchase. You can return the item within 30 days from the order arrives
for a refund.
» No returns will
be accepted without an RMA # Call 310-763-9100 or toll-free 888-669-3624 or email us at rma@digitalfoci.com.
» Please inspect your purchase carefully.
Claims for damaged / missing items must be received within five (5)
business days of receipt of merchandise.
» To receive a full refund, products must be returned in working condition, in original packaging and with all components,
manuals and accessories. Any variance from these conditions could
result in delay of your refund. If any of the above conditions
are not met, Digital Foci reserves the right to refuse the return
or charge a restocking fee of not less than 15%, at our discretion.
» Shipping charges
are not refundable unless the merchandize shipped was defective.
» Exchanges and refunds will be
processed after we receive your return. You will be credited or refunded
the price that you paid for the item plus any sales tax that you may
have paid.
» Please ship you return prepaid
and insured. Digital Foci does not accept COD or freight-collect shipments.
Return instructions:
1. Obtain
a RMA number
To return a product for refund, please contact
us for a Return Merchandize Authorization (RMA) number. Once issued, RMA
numbers are valid for 14 calendar days within which Digital Foci must receive
return products. Returns received after that time period may be refused.
RMA numbers will not be extended or reissued.
We are unable to accept returns without prior authorization and an RMA number
To obtain the RMA number, please email us at rma@digitalfoci.com
or call us at 888-669-3624 or 310-763-9100. Please include the following
information in your e-mail:
» Your name
» Daytime telephone number
» Order number
» Product name
» Model number
» Serial number
» Reason for the return
2. Ship the product back to us
Please prominently display the RMA number on the shipping
label of boxes containing the returned product.
The address to send your return to is:
Digital Foci, Inc
Attn: RMA# (write your RMA number here)
3111 E. Via Mondo
E. Rancho Dominguez, CA 90221
We advise that you ship the product back to us via UPS or FedEx to ensure
proper delivery. We will not be responsible for items lost in transit. It is the customer's
responsibility to retain a copy of the return tracking number in the event
of a 'lost' shipment until a credit has been issued or a replacement product
has been shipped.
3. Receive Your Refund
Once the return is received, please allow 7-10
business days for the credit to appear on your account. Credit will be issued
to the payment method or credit card used for your original purchase. |
